We watch your exchange. Your team runs the business.
Managed operations for self-hosted BitPolaris deployments, from the team that runs an exchange in production: nodes, bridges, queues and wallets monitored, alerts that mean something, business-hours response and one reliability report a month. Signing keys and withdrawal approvals never leave your officers.
- per month, Essential
- €1,450
- one-time onboarding
- €2,100
- reliability report a month
- 1
- access to signing keys
- 0
Essential plan.
Everything that can stop deposits or withdrawals
Nodes and RPC providers, chain sync and lag, bridges and scanners, job queues, hot-wallet balances against limits, certificates and disk.
Alerts that mean something
Alerts fire on consecutive measurements and clear quietly, so one bad reading does not wake anyone. Telegram and e-mail, routed to your team and ours.
Business-hours response
Monday to Friday, 09:00–18:00 CET. Critical alerts acknowledged within one business hour; triage, fix or escalation agreed in the service terms.
Monthly reliability report
Incidents and their causes, uptime, chain lag, deposit and withdrawal latency, actions taken and what we recommend next.
Upgrades with you
Updates planned together and run in your maintenance window, with a rollback ready.
Answers for your file
Who monitors, how incidents are classified and escalated, with evidence for the ICT sections of your licence file.
What stays with you.
- Keys and approvals
- Signing keys, seed material and withdrawal approvals stay with your officers. We never hold or co-sign.
- Access
- Read access to monitoring and an operator account you can revoke at any time, through a VPN or bastion you control. Every session is logged.
- Outside business hours
- Alerts go to your own on-call engineer, with the runbooks we write for your deployment.
- Contract
- Service terms with response times, audit rights, subcontracting and exit clauses, written for DORA outsourcing requirements.
Three weeks to steady state.
- Week 1
Access and inventory
Servers, chains, providers, wallets and limits listed; access set up on your side.
- Week 2
Dashboards and alert rules
Thresholds tuned to your volumes; noisy alerts removed before go-live.
- Week 3
Runbooks and escalation
Who does what, for each alert, inside and outside business hours.
- Monthly
Report and review call
What happened, what changed, what to fix next.
Questions
Is this the same as Extended 24/7 support?
No. Support answers your team's questions and fixes product issues. Managed operations means we watch your deployment and act on alerts.
Do you offer 24/7 cover?
Not as a standard plan yet. Outside business hours alerts go to your on-call engineer. Tell us if you need round-the-clock cover.
Can you work on a cloud deployment?
Cloud deployments are already operated by us and need no separate plan. This service is for self-hosted and source-code customers.
Will you ever move funds?
No. We have no access to signing keys or withdrawal approvals. If a wallet needs action, your officers do it.
Running BitPolaris on your own servers?
Tell us your chains and your volumes. We reply with the onboarding plan and a start date.