Legal notice and terms.
Plain-language summaries. The signed licence agreement is the binding document; where this page and your agreement differ, the agreement applies. Last updated 17 October 2026.
Plain-language summaries. The signed licence agreement is the binding document; where this page and your agreement differ, the agreement applies. Last updated 17 October 2026.
Legal notice
Company details (legal entity, registered office and registration numbers) will be published here. Until then, contact legal@bitpolaris.com.
BitPolaris provides software and related services. It does not provide exchange, custody, payment or investment services to end users, and does not hold client or end-user funds. Operators licensing the software are responsible for their own regulatory authorisations.
Licence terms — summary
Grant. Cloud: a subscription to use the software as a hosted service under your brand. Self-hosted: a perpetual, non-exclusive licence to run the software on infrastructure you control, for one legal entity and the environments named in the order. Source: as self-hosted, plus the right to modify and build.
Restrictions. No sublicensing or resale of the software itself. No removal of security controls (2FA, audit log, reserve monitor). Source licensees may not publish the code.
Fees. As in the order form. One-time items: 50% at signature, 50% at go-live. Cloud: monthly in advance. Updates & support for self-hosted: 20% of licence per year, optional after year one. Prices exclude VAT.
Your obligations. Hold the authorisations your activity requires; operate KYC/AML and sanctions controls; keep keys and credentials secure; apply security updates we classify as critical within 14 days.
Ours. Deliver the software as scoped; provide updates and support under the SLA while in force; keep your data confidential; give 12 months’ notice before ending support for a major version.
Liability. Capped at fees paid in the preceding 12 months, except for wilful misconduct, gross negligence and breach of confidentiality. We are not liable for losses arising from your users’ trading, your custody policy decisions, or third-party services.
Term & exit. Cloud: 12 months, then monthly; 90 days’ notice; full data export in open formats on exit. Self-hosted and source: perpetual; support is annual. Cloud setup fees are credited against a later self-hosted or source licence for the same products.
Law. Governing law and venue are set out in the signed licence agreement.
Support & SLA
Response targets, measured from ticket creation in the client portal or a call to the P1 line. Resolution targets are agreed per incident class in the agreement.
| Class | Response |
|---|---|
| P1 · outage, funds at risk | 15 min · 24/7 |
| P2 · degraded | 1 h · 24/7 |
| P3 · request | 1 business day |
| P4 · question | 3 business days |
Cloud availability target: 99.9% monthly, excluding approved maintenance windows. Service credits: 10% of the monthly fee per full 0.1% below target, capped at 50%. Self-hosted availability depends on your infrastructure; the SLA covers our response, not your uptime.
Privacy
This website. Contact and demo forms collect the details you type and your IP address, used to reply to you and kept for 24 months unless you become a client. Visit analytics are aggregated and cookie-free (Cloudflare Web Analytics). Advertising measurement (Google Ads, LinkedIn) loads only if you accept it in the cookie banner; if you decline or ignore the banner, it never loads. Hosting and email: EU.
Your users’ data. In cloud deployments we are your processor under a data processing agreement; data stays in the EU unless you choose otherwise. In self-hosted and source deployments we do not process end-user data at all; support sessions use credentials you issue and can revoke.
Your rights. Access, correction, deletion and portability on request to privacy@bitpolaris.com. You may also complain to your data protection supervisory authority.
Client portal terms
Accounts are personal and require two-factor authentication. Your organisation’s admin approves members and roles and is responsible for removing leavers. Documents marked confidential are covered by your NDA or licence agreement. We log sign-ins and document downloads and make the log available to your admin.
Responsible disclosure
Found a vulnerability in our software or websites? Write to security@bitpolaris.com (PGP key in the docs). We acknowledge within 2 business days, keep you informed, and credit you if you wish. Please do not test against client production systems; ask us for a test environment. We do not pursue good-faith researchers who respect these rules.
Trademarks
BitPolaris and the star mark are trademarks of their owner. EX5, EX5PAY and EX5 Wallet are brands of their respective owner. Hetzner, AWS, Cloudflare, RedotPay, Sumsub, Didit, Stripe, Thales, Yubico, Apple, Google, Shopify and WooCommerce are trademarks of their respective owners; their mention describes integrations and does not imply endorsement.
Comparative information
Pages comparing BitPolaris with other vendors use information from those vendors’ public materials and from customer reports, dated on each page. We are not affiliated with the vendors named; trademarks belong to their owners. Vendors may request corrections at hello@bitpolaris.com; we update within five business days.